About This Role
This role is for an experienced and hands-on Fulfillment Manager to lead end-to-end order fulfillment activities, supporting rapid expansion in the Asia Pacific region. The position oversees local cylinder filling operations and ensures accurate, efficient, and on-time order processing, while upholding high standards in inventory control, warehouse operations, logistics, and delivery performance.
Responsibilities
- Oversee daily fulfillment, warehouse, picking & packing, and order dispatch activities
- Coordinate inbound deliveries, product receiving, storage, and outbound shipments
- Oversee cylinder filling operations, working in close cooperation with local cylinder fill partner(s)
- Work closely with logistics partners to ensure timely and accurate customs declarations, export documentation, and deliveries
- Ensure customer orders are processed accurately, within agreed service levels
- Maintain appropriate warehouse organization, safety standards, and operating procedures
- Coordinate with Global Supply Chain and suppliers to ensure appropriate stock availability
- Oversee inspection of incoming and outbound shipments, and ensure Company QA/QC standards are maintained
- Investigate and resolve fulfillment issues including shortages, damage, delayed, or incorrect orders
- Support implementation of warehouse management, order management, and inventory systems
- Maintain related order documentation & record keeping
- Prepare regular Operational Reports and provide insights to management
- Conduct regular audits of regional distributor Clean Agent fill operations as directed by management and policy
Requirements
- Ability to work in either Thailand or Malaysia without visa sponsorship now or in the future
- Fluency in English and [Thai/Bahasa Malaysia], spoken, reading & written
- Bachelor’s Degree level of education preferable
- 10+ years of experience in fulfillment, warehouse, logistics, supply chain, or operations management in an engineering environment
- 3+ years of experience working for a US or multinational corporation
- Strong understanding of order processing, warehousing, delivery operations, and inventory management
- Some knowledge of fire suppression systems and the fire industry an advantage
- Excellent organizational and problem-solving skills
- Ability to prioritize and manage multiple operational requirements simultaneously
- Strong communication skills
- Able to work as part of a multi-disciplined team but also independently
- Able to travel throughout the Asia Pacific region as required by the role
Benefits
