Fulfillment Manager

About This Role

Leading the warehousing, storage, and distribution operations is the core of this strategic leadership position. The Fulfillment Manager oversees order fulfillment, inventory management, and logistics coordination, ensuring the distribution network operates at peak performance to impact customer satisfaction and company profitability. This role requires a proactive leader to drive operational excellence while managing a dedicated team in the Jakarta facility.

Responsibilities

• Lead end-to-end fulfillment operations to ensure timely and accurate order processing and delivery
• Manage inventory levels and stock availability while minimizing stock discrepancies and shortages
• Collaborate with Warehouse, Logistics, Stores, and IT teams to ensure seamless fulfillment processes
• Monitor fulfillment performance, service levels, and operational KPIs to drive continuous improvement
• Identify and implement process improvement initiatives to enhance operational efficiency and customer satisfaction
• Lead, coach, and develop the fulfillment team to achieve business objectives and operational excellence
• Resolve operational issues related to inventory, fulfillment, and logistics in a timely manner
• Prepare regular performance reports and provide recommendations for business improvements

Requirements

• 5+ years of proven experience in warehouse or fulfillment center management, preferably within the retail, FMCG, or distribution sectors
• Strong knowledge of warehouse operations, inventory management systems, and supply chain logistics
• Demonstrated expertise in managing teams, with excellent leadership and motivational skills
• Proficiency in warehouse management systems (WMS) and data analysis tools
• Strong problem-solving abilities with a focus on continuous improvement and operational efficiency
• Excellent communication skills in English

Application Process

• Submit your application including your CV and a cover letter detailing your relevant experience

About the Company

PT Duta Intidaya, Tbk. (Watsons Indonesia) is seeking an experienced professional to join its team.