About This Role
This role oversees end-to-end fulfillment operations across the United States and Canada. The Fulfillment Manager partners closely with third-party logistics providers (3PLs), internal stakeholders, carriers, and retail customers to ensure accurate, timely, and cost-effective order fulfillment. The manager drives operational performance, inventory accuracy, systems reliability, retailer compliance, and continuous improvement across warehousing, distribution, and transportation activities.
Responsibilities
- Partner with 3PL teams to oversee day-to-day fulfillment operations, including retail order fulfillment, warehousing, logistics, freight and transportation, inventory control, reporting, and operational planning
- Manage operational exceptions and support capacity planning, returns, nonconformities, and other special handling requirements
- Ensure accurate and timely shipment of retail purchase orders across all sales channels and platforms, including Shopify, EDI, 3PL warehouse management systems, and customer portals
- Monitor fulfillment performance, identify service issues, and coordinate timely resolution with internal teams, 3PL partners, carriers, and customers
- Manage operational performance through KPI dashboards and lead monthly and quarterly business reviews to address gaps and drive continuous improvement
- Oversee inventory control activities with 3PL partners, including cycle counts, stock accuracy reviews, reconciliations, consignment inventory controls, and physical inventory audits
- Develop and maintain daily control mechanisms that support inventory integrity and efficient EDI processing
- Own warehousing and distribution process documentation, manage change requests internally and with 3PL partners, and ensure adherence to the Quality Management System
- Audit and analyze 3PL, freight, transportation, and shipping invoices to ensure billing accuracy and cost-effectiveness
- Ensure outbound shipments comply with retailer routing guides and fulfillment requirements
- Review and analyze retailer chargebacks, prepare detailed reporting, manage disputes, and pursue cost recovery when appropriate
- Oversee the functionality and optimization of operational systems, including ERP platforms, retailer portals, warehouse management systems, inventory tools, and middleware
- Ensure accurate and timely data transmission across systems and lead troubleshooting of operational and technical issues
- Build strong working relationships with internal stakeholders, external suppliers, 3PL partners, carriers, and retail customers
Requirements
- Bachelor's degree or higher in Supply Chain Management, Logistics, International Business, or a related field
- Experience managing 3PL operations in the United States and/or Canada, including budget ownership
