About This Role
The Fulfillment Manager at Dermorepubliq is responsible for managing daily fulfillment operations. This role ensures customer orders from e-commerce platforms are processed, packed, and handed over to couriers accurately and on time.
Responsibilities
- Manage daily fulfillment operations, manpower, attendance, and shift activities
- Monitor pending orders, order volume, packing capacity, and fulfillment productivity
- Ensure orders meet platform SLA and fulfillment KPIs, including TikTok, Shopee, and Lazada performance
- Coordinate with Sales & Marketing when order volume exceeds packing capacity and SLA or campaign adjustments are needed
- Monitor packing errors, rejected parcels, returns/refunds, and other fulfillment-related issues
- Review operational reports and address employee, process, and productivity concerns raised by supervisors
- Monitor account health, late dispatch/fulfillment metrics, and other platform performance indicators
- Coordinate with 3PL/courier partners regarding parcel handover, pending shipments, discrepancies, and operational concerns
- Coordinate with Inventory, Warehouse, Production, HR, and other departments to support fulfillment requirements
- Handle administrative and HR-related matters for the Fulfillment team
- Lead supervisors and fulfillment personnel while ensuring compliance with company procedures, productivity standards, and safety requirements
- Ensure Dermorepubliq's fulfillment operation has the right manpower and capacity to process orders accurately, efficiently, and within SLA, while maintaining strong coordination across internal teams and courier partners
Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field
- At least 2–3 years of experience in fulfillment, warehouse, logistics, e-commerce, or operations, preferably with supervisory or managerial experience
- Experience managing large teams, multiple shifts, and high-volume order operations
- Knowledge of e-commerce fulfillment processes, including order processing, packing, dispatch, returns, and courier handover
- Familiar with e-commerce platforms such as Shopee, Lazada, and TikTok Shop, and order management systems such as BigSeller
- Good understanding of SLA, productivity, capacity planning, order accuracy, and fulfillment KPIs
- Proficient in Microsoft Excel or Google Sheets for reports, monitoring, and data analysis
- Strong leadership, problem-solving, decision-making, and communication skills
- Able to coordinate effectively with Sales, Marketing, Inventory, Warehouse, HR, and 3PL/courier partners
- Able to work in a fast-paced and high-volume environment, especially during campaigns and peak sales periods
