Fulfillment Manager

About This Role

Directing the operational responsibility for warehousing, fleet, and order processing on-site is the core of this full-time management role. The position involves the technical and disciplinary leadership of employees in warehousing, fleet, and internal order processing departments, reporting to the Head of Sales South-East.

Responsibilities

• Ensure the smooth, efficient, and economical operational running of the site in the areas of warehousing, fleet, and order processing
• Be responsible for the economical management of the site within approved budgets, especially regarding personnel, warehouse, and fleet costs
• Through proactive planning and management, ensure the optimal use of personnel, logistical, and infrastructural resources of the site using specified systems and tools
• Organize, manage, and continuously optimize operational site processes along the entire fulfillment chain – from order entry to goods receipt, warehousing, picking, delivery, and customer collection
• Together with the sales departments, ensure smooth operational collaboration and regularly coordinate with the responsible branch managers regarding capacities and needs
• As the central contact person at the site, support the sales organization with operational questions, particularly concerning goods availability, delivery dates, and picking
• Ensure compliance with all legal and internal requirements for occupational safety, health protection, and HSE at all times
• Provide technical and disciplinary leadership to employees in warehousing, fleet, and internal order processing (counter service, walk-in customers, administration, and disposition)

Requirements

• Completed degree with a focus on logistics, supply chain, business administration, or a comparable qualification, or sound relevant professional experience
• Several years of leadership experience in logistics, warehousing, distribution, or a comparable operational environment, ideally in multi-branch wholesale or specialized trade, or with a logistics service provider
• Experience in managing multiple operational teams and in implementing standard processes across multiple locations
• Proficient in using merchandise management systems, ideally SAP
• Affinity for process digitalization and automation
• Knowledge of occupational safety and relevant legal requirements
• Strong process, organizational, and number orientation, as well as the ability to manage the site data-based and economically
• Strong leadership in a commercially oriented environment, as well as high social competence, communication, and conflict resolution skills
• High customer and service orientation, as well as a pronounced ability for cross-departmental collaboration, especially with sales, purchasing, and logistics