Fulfillment Manager

About This Role

This role involves overseeing the daily operations of a Denver facility, focusing on stocking, cycle counting, picking, packing, and outbound shipping. The manager will lead a team of up to 20 individuals across various shifts, working through frontline leads, and will be actively present on the floor to identify and resolve operational constraints. This is a single-SKU fulfillment role, not reverse logistics.

Responsibilities

• Own throughput and flow, with end-to-end responsibility for intake, sort, grading, disposition routing, WIP movement, QC, and outbound
• Ensure every unit is traceable, brand-owned, and leaves accurately and on time
• Hire, onboard, coach, and develop leads and associates
• Set clear expectations and build a reliable operational team
• Design and iterate SOPs that govern goods movement, ensuring consistency across shifts
• Lead root-cause analysis for errors and delays, implementing lasting fixes
• Build staffing models to match inbound forecasts, including surge periods
• Accountable for hitting brand partner protocols, quality bars, and reporting cadences
• Flag early when volume or condition mix puts brand program performance at risk
• Occasionally host brand partners and prospects on facility tours
• Track cost per unit, understand its drivers, and find savings without degrading quality or turn time
• Ensure inventory integrity, including chain of custody on brand-owned goods, cycle counts, reconciliation, and no unexplained variances
• Maintain a safe and compliant working environment

Requirements

• 4+ years in warehouse, distribution, or production operations
• 3+ years leading hourly teams through supervisors
• Demonstrated results improving throughput, accuracy, or cost per unit in a high-volume physical operation, with supporting numbers
• Experience with variable or non-standard inbound: reverse logistics, returns processing, refurbishment, repair, recycling, or made-to-order production
• Working fluency in WMS platforms and inventory systems, including participating in an implementation or major upgrade
• Comfortable building an SOP where none exists and ensuring compliance
• Steady in ambiguity and able to move without waiting for perfect information
• Willing to work varying shifts as volume requires
• Able to be on your feet on the floor
• Bachelor's degree in supply chain, logistics, or business preferred; equivalent experience considered

Nice to have:

• Apparel, textile, footwear, or soft goods operations background
• Garment inspection, grading, or repair experience