Fulfillment Manager

About This Role

This role is for a Fulfillment Manager who will be responsible for efficient order fulfillment, warehouse process management, and collaboration with external logistics partners. The manager will ensure that orders arrive at customers on time and without errors, contributing to a rapidly growing international e-commerce brand expanding into European markets.

Responsibilities

• Manage order fulfillment in the company's own warehouse and with external logistics partners (3PL), from goods receipt and storage to picking, packing, dispatch, and returns
• Daily monitor open orders, backlogs, throughput, errors, and dispatch timeliness, and take action in case of deviations
• Plan warehouse capacities, personnel, and work processes based on business growth and sales peaks
• Set work standards and key performance indicators (KPIs) and monitor quality, inventory accuracy, and cost per order
• Introduce new fulfillment partners and new markets, and coordinate processes between WMS/ERP systems, Shopify, and the IT team
• Optimize item layout, picking, packing, assembly of promotional sets, and handling of returns
• Coordinate package handover to carriers and ensure smooth dispatch
• Identify causes of recurring operational problems and implement improvements for greater productivity and quality of execution

Requirements

• Several years of practical experience in fulfillment or managing warehouse operations
• Experience in leading a team or managing an external logistics partner (3PL)
• Good understanding of processes from goods receipt to dispatch and returns
• Understanding of inventory management, capacity planning, and cost monitoring
• Experience in setting and monitoring KPIs, troubleshooting, and improving productivity
• Practical experience with WMS and ERP systems
• Good knowledge of Excel
• Active knowledge of Slovenian and English

Nice to have:

• Experience with high volume B2C orders, multiple warehouses, and international e-commerce operations
• Knowledge of Metakocka and Shopify systems
• Experience in introducing new 3PL partners and establishing new warehouse processes
• Experience in preparing promotional packages and assembling product sets
• Knowledge of packaging optimization and packing costs
• Experience with lot traceability, monitoring shelf life, and using the FEFO method for food products

Benefits

• Opportunity to take responsibility for an important part of the company's international business
• Opportunity to co-create and optimize fulfillment processes in a rapidly growing e-commerce brand