About This Role
Leading the team and overseeing daily operations to ensure efficient fulfillment processes are at the heart of this supervisor role. This position is an excellent opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about operational excellence.
Responsibilities
- Supervise and lead a team of 15-20 fulfillment center associates
- Conduct daily team meetings and safety briefings
- Provide coaching, training, and performance feedback to team members
- Schedule and coordinate staff assignments to meet operational demands
- Foster a positive and productive work environment
- Oversee daily fulfillment center operations including receiving, storage, picking, and shipping
- Ensure adherence to standard operating procedures and safety protocols
- Monitor productivity metrics and implement improvements to meet KPIs
- Coordinate with the transportation team for efficient loading and dispatch
- Manage inventory accuracy and cycle counting programs
- Maintain high standards of accuracy and quality in all fulfillment center operations
- Enforce safety regulations and conduct regular safety inspections
- Investigate and report any workplace incidents or safety concerns
- Ensure compliance with OSHA regulations and company safety policies
- Lead safety training initiatives and promote safety awareness
- Identify opportunities to streamline fulfillment center processes
- Implement best practices to improve efficiency and reduce costs
- Collaborate with the IT team on fulfillment center management system optimization
- Participate in continuous improvement projects and lean initiatives
- Analyze operational data to identify trends and improvement opportunities
Requirements
- High school diploma or equivalent required
- 3-5 years of fulfillment center operations experience
- Minimum 2 years of supervisory or team leadership experience
- Experience with fulfillment center management systems (WMS)
- Proven ability to lead and motivate teams
- Strong communication and interpersonal skills
- Conflict resolution and problem-solving abilities
- Experience with performance management and employee development
- Ability to work effectively in a diverse, multicultural environment
- Proficiency with WMS and inventory management systems
- Knowledge of fulfillment center equipment and material handling procedures
- Understanding of shipping and receiving processes
- Basic computer skills including Microsoft Office
