About the role
A well-established financial institution is seeking an Assistant Manager with experience in retail sales management, customer journey enhancement, and business transformation to support strategic initiatives across customer-facing service channels.
Responsibilities
- Collaborate with senior management to develop and execute customer channel strategies, balancing customer experience, digital capabilities, and operational efficiency.
- Leverage data-driven insights and stakeholder feedback to identify opportunities, shape strategic initiatives, and track business outcomes through defined performance metrics.
- Drive initiatives that enhance service delivery and channel effectiveness by defining success measures, overseeing implementation, and monitoring results.
- Prepare management updates and governance materials, while coordinating with cross-functional stakeholders to ensure successful execution of initiatives and achievement of business objectives.
- Support customer adoption and channel migration initiatives through targeted campaigns, engagement activities, communications, and performance tracking.
- Assess and recommend improvements to customer journeys, service processes, and channel capabilities to enhance overall customer experience and operational performance.
- Contribute to the planning and delivery of strategic projects related to distribution channels, service transformation, and process optimization.
Requirements
- Bachelor's degree in Business Administration, Finance, Marketing, Management, or a related discipline.
- Experience in banking, financial services, consulting, project management, business transformation, channel management, marketing, or commercialization.
- Familiarity with retail banking operations, customer servicing environments, distribution channels, or digital transformation initiatives is advantageous.
- Strong analytical and problem-solving skills, with the ability to translate insights into actionable recommendations.
- Proven stakeholder management and project coordination capabilities.
- Customer-focused mindset with the ability to manage multiple priorities and navigate complex business environments.
- Strong communication and interpersonal skills, with the ability to influence and collaborate across teams.
- Proficiency in English and Chinese.
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