Front Office Receptionist

About This Role

This front office receptionist role is responsible for accurate and timely patient registration using medical systems and verifying appropriate patient insurance coverage. The individual will provide exceptional customer service to physicians, patients, family members, and other medical professionals, all while adhering to established policies and procedures.

Responsibilities

• Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Note patient arrival in Practice Management System (EMR)
• Identify patients by date of birth and name in the computer system and create a new account if the patient is not in the system
• Prepare necessary patient paperwork prior to patient’s appointment
• Call “No Show” appointments to reschedule, make appropriate notations in Practice Management System, and send letters to patients when necessary
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comfort patients by anticipating their anxieties and answering their questions
• Help in emergency situations by quickly responding to patients in distress by using good reasoning and judgment
• Review Practice Management System (EMR) for information that needs to be updated
• Work with patients to obtain updated information and accurately enter information in Practice Management System (EMR)
• Identify payer sources, verify insurance eligibility, financial status, and assign correct payor type
• Verify if prior authorization from insurance is required; notify Billing Department, if required
• Keep the reception area clean and organized
• Obtain revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check-in/out
• Protect patients’ rights by maintaining confidentiality of personal and financial information
• Maintain operations by following policies and procedures, and report changes as needed
• Contribute to team effort by accomplishing related results, as needed
• Routinely demonstrate superior customer service skills
• Answer the telephone in a timely and polite manner
• Communicate with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner
• Perform other duties as assigned by Practice Manager or Area Practice Manager

Requirements

• High School Diploma required; Associate's Degree preferred
• 1 year customer service experience in a health care office preferred

Benefits

• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans