Front Office Manager

About This Role

This Front Office Manager role is at the heart of a hotel, supervising the team that first greets guests, attends to their requests, and introduces them to the brand. The position requires a diverse range of skills, from analytical thinking and problem-solving to self-assuredness and an ability to get along with everyone, along with an instinctive desire to enhance every guest's stay.

Requirements

• Passionate about hotel operations and guest service
• Minimum of 2 years of experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment
• Advanced knowledge of front office operations
• Strong leader with a proven track record in guest and team member engagement and financial performance
• Excels at communication, both verbal and written
• Able to accommodate a flexible schedule to include days, evenings, weekends, and holidays

Nice to have:

• Post-secondary diploma or degree

About the Company

Starwood Hotels is a luxury hotel brand management company and an affiliate of the global private investment firm Starwood Capital Group. Founded in 2006 by Barry Sternlicht, the company's purpose is to impact the lives of its team members, drive guest experiences, build community with like-minded travelers, and take care of the planet.