About This Role
Managing hotel front office operations in line with established guest service and sustainability standards is the core of this role. The Front Office Manager ensures smooth daily operations and high guest satisfaction.
Responsibilities
- Interview, select, train, schedule, coach, and support associates, ensuring performance in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
- Perform other duties as requested by management
Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Benefits
- Medical, Dental, and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Important Details
- Schedule: varies and may include working on holidays and weekends
- Physical requirements: standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching
About the Company
HHM Hotels is proud to be an equal-opportunity employer.