Front Office & Family Enrollment Manager

About This Role

This Front Office & Family Enrollment Manager role is the welcoming face of VIBE Academy for families, visitors, and vendors. It is ideal for someone who loves creating order, helping people, and ensuring the details of a busy school environment run smoothly. In this initial part-time role, you will primarily support front-office administration, receive and organize packages and deliveries, welcome visitors, and help prospective and enrolling families navigate the registration process.

Responsibilities

• Welcome prospective and current families with warmth and professionalism
• Answer phones, respond to basic inquiries, and manage front-office communications
• Greet visitors and help direct them appropriately
• Receive, organize, and distribute mail, packages, and deliveries
• Maintain organized files and records
• Assist with scheduling meetings and appointments
• Order and maintain basic office supplies
• Support general administrative tasks as needed
• Help keep the front office and shared spaces organized and welcoming
• Support school leadership with administrative projects and tasks
• Assist with preparation for school events, family meetings, and enrollment activities
• Help establish simple, efficient systems for day-to-day school administration
• Identify operational needs and help solve problems before they become bigger issues
• Meet with parents who are interested in VIBE Academy and answer basic questions about the school and enrollment process
• Help families complete registration and enrollment paperwork and navigate required systems
• Follow up with families regarding missing information or next steps
• Serve as a friendly, responsive point of contact for families during the enrollment process
• Help create a welcoming and organized experience for families visiting the campus

Requirements

• Warm and welcoming
• Highly organized
• Reliable
• Tech comfortable
• A strong communicator
• Resourceful
• Flexible
• Student- and family-centered
• High school diploma or equivalent; additional education or training is a plus

Nice to have:

• Previous experience in a school, childcare, administrative, customer service, healthcare, nonprofit, or other family-facing environment
• Experience with enrollment, registration, admissions, or front-office administration
• Strong computer and organizational skills
• Experience working with families and/or children

Benefits