Front Office Executive

Duties and responsibilities

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Supervise front office operations during assigned shift including:

  • Maintenance of guest information
  • Maintenance of information about local events
  • Compile occupancy statistics
  • Supervise the use of public address system
  • Supervise group bookings
  • Assisting with serious complaints

• Supervise cashiering activities during shift including:

  • Cash handling and banking procedure
  • Dealing with irregular payments
  • Instructing staff in credit policies and facilities
  • Instructing staff in cash security procedures
  • Carry out debtor control
  • Prepare reports
  • Supervise the cashiering system

• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs

• Take action to address these needs in order to exceed their expectations

• Create a positive hotel image in every interaction with internal and external customers

• Adhere to hotel brand standards

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

• Assist guests and escort them to locations within the hotel at their request

• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

• Maintain current Hotel information to be able to provide information to guests

Accountability

Report to a Duty Manager. Typically supervises Concierge desk, Bell desk and GSA - FO. Accountability is directed by shift operations at the reception.

Qualifications and requirements

Bachelor degree /diploma in hospitality/hotel management is mandatory. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience/GSA experience will be beneficial.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.