Front Office Division Head

About This Role

This role involves organizing and planning human and technical resources across different platforms, managing operational regimes, and ensuring their follow-up. The successful candidate will ensure orders from hierarchical channels are executed and will apply employment and security directives. They will also participate in communication activities with end-users.

Responsibilities

• Manage and administratively oversee personnel under their command
• Maintain the operational capacity of their division at its maximum, as well as team reactivity, based on indicators provided by the management controller or the ENT Hub
• Execute/ensure execution and control the proper execution of orders from different hierarchical channels (organic and functional)
• Apply current employment directives and security directives related to the employment of technicians
• Inform subordinates and report to the CNAD head
• Carry out personnel management tasks (evaluations, ratings, objectives, etc.)
• Define and plan training based on fixed objectives and the arrival of new systems or equipment
• Contribute to communication with all support stakeholders

Requirements

• Confirmed team management experience in the digital field, ideally in remote or proximity SIC support
• Solid expertise in IT technologies
• Proven leadership
• Ability to manage team workload, anticipate difficulties and activity peaks
• Commitment to maintaining a high level of service while ensuring good quality of working life
• Good understanding of SIC challenges within the Ministry of the Armed Forces
• Ability to interact with all institutional partners: CORSIC, CND organizations, VIP, VOP, THA
• Good communication skills
• Decisiveness
• Ability to motivate teams while fostering a collaborative work environment
• Rigour, exemplary conduct, adaptability, and analytical skills
• Proactive approach and a deep sense of accountability
• Ability to advise hierarchy
• Good knowledge of the ministerial and interministerial digital ecosystem

Important Details

• This position is open to civil personnel of category A, ICD or ICDD