About the role
Summary
Job Description:
Now Hiring for Patient Access/ Front Office Associate at the FSED opening in Radcliff September 2026
Full-time 36 Hours/Week - Nights, 7pm-7am
The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.
Job Duties
- Register new patients and accurately update demographic, insurance, and billing information.
- Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
- Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
- Answer phones using proper etiquette; route calls and take messages as needed.
- Provide general information such as directions, office hours, and policies.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Perform clerical tasks including copying, scanning, faxing, and filing.
Requirements
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Preferred Requirements
- High school diploma or GED.
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
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