Front Office Assistant - Cardiology

About This Role

Supporting the daily operations of an ambulatory physician's office is the core of this front office assistant role within the Cardiology department. The position involves patient registration, telephone coverage, appointment scheduling, and patient referrals, all under the supervision of a management team.

Responsibilities

• Schedule patient appointments according to practice-specific scheduling protocols and patient preference, including obtaining required pre-certification and authorization for office visits when required
• Obtain accurate and complete patient demographic and insurance information
• Process all requests for medical records according to Orlando Health and department-specific policies and procedures
• Adhere to and assure compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements
• Demonstrate competency in use of office equipment, technology, and answer telephone calls appropriately
• Demonstrate a Commitment to Excellence standards and actively engage to improve overall patient satisfaction experience
• Interact with patients and families in a professional manner
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
• Maintain compliance with all Orlando Health policies and procedures
• Participate in Quality Assurance/Quality Indicator activities as assigned
• Demonstrate awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies
• Practice the efficient use of supplies
• Assist billing service as requested

Requirements

• High School graduate or equivalent
• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Benefits

• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF)
• Leadership development programs
• Comprehensive medical, dental, vision, free virtual visits, and well-being programs
• Up to 5% employer match on retirement contributions
• Four weeks of paid parental leave
• PTO
• Flexible leave options
• Fertility benefits
• Adoption assistance
• Backup care for children/elders/pets
• Pet insurance

Important Details

• Schedule: Monday - Friday 8:00 AM to 5:00 PM
• Contract: Full-time

About the Company

Florida Medical Clinic Orlando Health provides daily activities for ambulatory/physician office operations.