Front Office Assistant

About This Role

This front office assistant role involves providing excellent customer service, managing patient check-ins and payments, and supporting daily clinic operations. The position suits an individual with a friendly, professional attitude who can guide new patients through their intake process and assist with clerical and logistical tasks.

Responsibilities

• Provide excellent customer service checking in patients, receiving payments, and assisting in daily operations
• Maintain a friendly, professional attitude towards patients, offering a “white glove” experience
• Provide an exceptional experience by guiding new patients through their intake process
• Collect urine and saliva samples for patient drug screens as needed
• Maintain daily financial records and reports
• Coordinate with medical and clinical staff to coordinate intakes
• Provide clerical and logistical support
• Oversee patient accounts and financial responsibilities

Requirements

• High School Diploma or GED required
• Customer service experience in a fast-paced environment preferred
• Experience in healthcare, addiction medicine, or office administration preferred
• Lived addiction experience is a plus

Benefits

• Daily impact on many lives
• Excellent training if new to this field
• Mileage reimbursement (if applicable) at the current IRS rate
• Community events that promote belonging and education, including cookouts, fairs, parades, addiction awareness for schools, and holiday events
• Opportunity to save lives everyday
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

Important Details

• Schedule: 37-40 hours per week, Monday - Friday 8:00 AM - 4:00 PM; flexibility to support on weekends and evenings is expected

About the Company

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is dedicated to providing accessible, high-quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. The company's clinics are all outpatient and office-based, with locations in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia, serving over 26,500 patients.