Front Office Assistant

About This Role

This Front Office Assistant role is for a passionate and driven individual committed to making a difference every day by helping people rediscover the emotions of sound. The position involves managing the customer journey, supporting store administration, and contributing to the retail sales process within a hearing solutions clinic.

Responsibilities

• Manage the customer journey
• Support the customer intake process by setting appointment expectations and delivering a quality customer experience
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers
• Monitor inventory
• Assist with billing/invoicing
• Answer customer inquiries and support walk-ins
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives
• Prepare customer appointments and engage in the sale of hearing aid accessories
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices

Requirements

• High school diploma or equivalent
• Administrative, reception, or customer service background
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound and outbound calls
• Motivated to help drive sales goals
• Proficiency in Microsoft Office and Windows

Nice to have:

• Experience working in a healthcare setting

Benefits

• Monthly bonus opportunity
• Continuous training, development and support
• Health Insurance - Medical, Dental, Vision
• Life insurance
• Health Savings Account
• 401K with employer match
• Paid Time Off
• Paid Holidays
• Volunteer Time Off

Important Details

• Schedule: Monday-Friday, 8:30am-5pm

About the Company

Miracle-Ear, part of Amplifon, is the global leader in retail hearing solutions. For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss through 1,500 franchised and corporately owned retail clinics across the United States. Through the Miracle-Ear Foundation, the company gives back to local communities. Its parent company, Amplifon, operates nearly 10,000 clinics in 26 countries worldwide and has been honored as a "Top Employer 2026" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.