Front Office Assistant

About This Role

This role is about creating a memorable and unique experience for guests, going beyond routine check-ins and check-outs. The Front Office Assistant takes the initiative to guide guests through their entire stay, making every transaction feel like part of the overall experience.

Responsibilities

• Deliver a wide range of services to guide guests through their entire stay
• Process operational needs
• Address guest requests
• Complete reports
• Share the highlights of the local area
• Create a safe workplace
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Stand, sit, or walk for an extended time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification