Front Office Assistant

About This Role

Providing exceptional customer service to patients, families, and their support systems is the core of this Front Office Assistant role. This position is crucial in creating a patient-first environment and making an excellent first impression of OSF's services, whether over the phone or in person. The assistant performs various reception and clerical duties in a medical practice front office, adhering to department guidelines for scheduling and registration.

Responsibilities

• Provide exceptional customer services throughout interactions with patients, families, and their support systems
• Perform a variety of reception/clerical duties in a medical practice front office
• Adhere to department guidelines for scheduling and registration
• Work collaboratively with patients, providers, office staff, and insurance companies to ensure patient needs are met
• Communicate with insurance companies to determine patient benefits
• Complete prior-authorizations
• Handle incoming and outgoing patient calls
• Collect co-pays
• Schedule appointments and procedures for patients

Requirements

• High school or GED equivalent
• Customer service experience
• Typing, filing, and telephone skills
• Basic Microsoft application proficiency
• Excellent customer service skills

Nice to have:

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Electronic Medical Record experience

Important Details

• Schedule: Monday, Tuesday, Thursday 8:00-5:30; Friday 7:30-5:00; Wednesday off
• Hours per week: 36

About the Company

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings that focus on the whole person and engage with their current stage of life and career.