Front Desk/Night Auditor
Hampton by Hilton
About the role
Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and dedication will shine! This vital role combines the excitement of guest interactions with the precision of night-time financial and operational audits. You’ll be the welcoming face for guests arriving after hours, ensuring their stay begins smoothly, while also managing essential accounting and record-keeping tasks to uphold our high standards of service and accuracy. If you thrive in fast-paced environments and love creating memorable guest experiences, this position is your perfect fit!
Duties
- Greet guests warmly upon arrival, providing exceptional customer service and ensuring a positive first impression
- Handle check-ins and check-outs efficiently, managing reservations and guest inquiries with professionalism
- Conduct nightly audits of financial transactions, ensuring accuracy in billing, payments, and account adjustments
- Manage multi-line phone systems to answer inquiries, provide information, and coordinate guest requests
- Maintain detailed records of all financial activities, shift reports, and incident logs to ensure smooth operations
- Address guest concerns promptly and courteously, resolving issues to maximize satisfaction and loyalty
- Uphold hotel policies and procedures related to guest services, security, and safety protocols
Experience
- Previous experience in hospitality management or hotel front desk operations preferred
- Strong customer service skills with a focus on guest relations and hospitality excellence
- Bilingual or multilingual abilities highly desirable to serve diverse clientele effectively
- Familiarity with night audit procedures, hotel management systems, and multi-line phone systems required
- Excellent phone etiquette and communication skills to handle guest inquiries professionally
- Experience working in resort or hotel environments with a focus on guest services is advantageous
- Ability to work overnight shifts independently while maintaining attention to detail and professionalism
Embark on a rewarding career where your enthusiasm fuels exceptional guest experiences! We are committed to supporting your growth in hospitality management while offering an energetic work environment that values your contributions.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Work Location: In person
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