Front Desk Supervisor
StepStone Hospitality Inc.
About the role
Job Type
Full-time
Description
Tru by Hilton Portland Airport Area is proudly managed by StepStone Hospitality, a leading hospitality management company committed to delivering exceptional guest experiences and fostering a positive team environment.
We are seeking a motivated and customer-focused Front Desk Supervisor to support daily front office operations. This role assists in leading the front desk team, ensuring smooth operations, and delivering outstanding guest service.
Key Responsibilities:
- Supervise and support front desk team members during assigned shifts
- Ensure efficient check-in and check-out processes
- Provide exceptional guest service and resolve guest concerns promptly
- Assist with training, coaching, and onboarding new team members
- Monitor reservations, room assignments, and guest requests
- Ensure compliance with hotel policies and Hilton Hotels & Resorts brand standards
- Coordinate with housekeeping and maintenance for room readiness
- Assist management with reporting and daily operations
Qualifications:
- Previous front desk or hospitality experience required; supervisory experience preferred
- Strong leadership, communication, and problem-solving skills
- Excellent customer service abilities
- Experience with hotel PMS systems preferred
- Ability to work flexible hours, including evenings, weekends, and holidays
Benefits:
- Competitive pay (based on experience)
- Health, dental, and vision insurance
- Paid time off
- Employee discounts at Hilton properties
- Opportunities for career advancement
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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