Front Desk Specialist

About This Role

This Front Desk Specialist role involves overseeing reception staff, managing front office supplies, and handling urgent patient and physician complaints. The specialist will also be responsible for greeting patients, verifying day-end reviews, and assisting with billing and payment entry. It suits an organized and detail-oriented individual with medical office experience.

Responsibilities

• Monitor reception/front desk staff
• Communicate regularly with the Office Manager regarding any staff disciplinary issues
• Communicate routinely with clinical staff regarding potential delays
• Manage front office supply stock, order replenishments as needed for individual site with approval from the Office Manager
• Provide guidance to office staff when new policies/procedures are being implemented or followed up on
• Monitor staff’s adherence to policy and procedure, address concerns with the employee promptly and then immediately report to the appropriate leader
• Handle all urgent physician and patient complaints
• Greet all patients and office guests
• Print and verify day end review
• Review billing slips at time of service/check-out to ensure that coding appears to be complete
• Submit daily billing slips
• Balance daily receipts against TOS report
• Enter payments for medical records requests filled directly by our office
• Open and close office prior to and following business hours
• Assist patients and/or family members with any requests
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration
• Attach required authorizations to appointment and/or educate patient of insurance guidelines for coverage
• Coordinate rescheduling of appointments cancelled by the practice
• Notate cancelled or rescheduled appointments
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• 2 years’ experience in a Medical Office desired
• Must possess excellent customer service and verbal and written communication skills
• Must be organized and detail oriented
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired

Benefits

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.