Front Desk Sales Associate

About This Role

This Front Desk Sales Associate role, also known as an Experience Guide, focuses on providing an excellent guest experience and driving sales of enhancements and memberships. The role involves maintaining the reception area and ensuring the smooth daily operations of the boutique, including greeting guests, booking appointments, and handling payments.

Responsibilities

• Provide top-level service for guests and team members
• Warmly greet and check in guests
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about services, memberships, and retail offerings
• Accurately and effectively book, edit, and cancel massage appointments
• Open/close the boutique each day according to standard operating procedures
• Resolve guest issues
• Ensure guest areas are maintained to standard
• Maintain a positive attitude and contribute toward a healthy and happy workplace
• Collaborate with the leadership team to ensure best practices and foster innovation

Requirements

• Sales and service-related experience preferred
• Ability to be efficient and detail-oriented in a fast-paced environment
• Must have enthusiasm and possess excellent guest service skills
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality
• Possesses problem-solving and troubleshooting skills
• Must be a team player

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Generous commissions

Important Details

• Schedule: flexible hours, including evenings, weekends, holidays

About the Company

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within, offering high-quality, customizable massage services without the time commitment and cost of a traditional spa. Its interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.