About the role
As a Front Desk Receptionist at Concord Hospitality, you will be the first point of contact for guests and visitors, creating a welcoming and professional environment. Your cheerful demeanor, organizational skills, and commitment to service will ensure smooth daily operations and a positive experience for all who interact with our team.
Responsibilities
- Greet and direct visitors with a warm, friendly, and professional attitude
- Answer telephones, direct calls, and take/retrieve messages for team members
- Provide callers with accurate company information including address, directions, and services
- Receive, sort, and forward incoming mail; coordinate express mail services (FedEx, UPS, etc.)
- Maintain mail room and storage areas in an orderly and safe condition
- Order, receive, stock, and distribute office supplies; manage office equipment and assist associates with usage
- Perform clerical duties such as photocopying, faxing, filing, and collating
- Provide administrative support to department leaders and assist with meetings and trainings
- Stock break rooms with supplies, maintain tidiness, and manage dishwashing tasks
- Publish weekly OnCue updates and assist with catering orders for meetings
- Follow safety and security procedures and adhere to Concord Operating Procedures
Qualifications
- High school diploma or equivalent preferred
- Prior receptionist or administrative experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficiency in basic office equipment and computer applications
- Positive attitude, reliability, and commitment to teamwork
Benefits (Full-Time Associates Only)
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) program with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
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