Front Desk

About This Role

This role goes beyond traditional front desk duties to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. The Guest Experience Specialist delivers a wide range of services that guide guests through their entire stay, making transactions feel like part of the experience.

Responsibilities

• Build a memorable and unique experience for guests
• Take the initiative to deliver a wide range of services
• Take ownership of the guest experience in the main areas of the hotel
• Move about their space and do what needs to be done
• Process operational needs
• Address guest requests
• Complete reports
• Deliver quality meals
• Share the highlights of the local area
• Create a safe workplace
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification
• Ability to stand, sit, or walk for an extended time
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping