About This Role
This Front Desk Coordinator role is the first point of contact for Dogtopia pet parents, playing a key part in delivering an exceptional customer experience. The position manages front desk operations, coordinates dog check-in and check-out, supports enrollment and membership programs, and ensures smooth daily communication between pet parents and the daycare team. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment while maintaining a welcoming and professional atmosphere.
Responsibilities
- Greet pet parents and their dogs with a friendly and welcoming attitude
- Manage the check-in and check-out process efficiently
- Ensure accurate handling of customer accounts and reservations
- Address pet parent questions and concerns professionally
- Deliver Dogtopia’s “3 S’s” customer service philosophy: Smile, Story, and Satisfaction
- Manage daycare, boarding, and grooming reservations through the scheduling system
- Verify dog vaccination records and enrollment status
- Maintain accurate customer and dog profiles in the system
- Coordinate with playroom staff to ensure smooth dog transitions
- Promote and explain daycare packages, memberships, and services to pet parents
- Assist with new customer onboarding and enrollment processes
- Support sales goals by recommending services that meet pet parent needs
- Help maintain strong customer retention through positive engagement
- Process payments and maintain accurate transaction records
- Maintain organized customer records and documentation
- Support daily reporting and front desk operational tasks
- Assist management with administrative projects as needed
- Communicate clearly with Canine Coaches and management regarding dog arrivals, departures, and special instructions
- Assist with coordinating dog movement between the lobby and playrooms
- Maintain clear and professional communication with both team members and pet parents
Requirements
- Strong passion for dogs and customer service
- Previous experience in customer service, retail, hospitality, or pet care preferred
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- Comfortable using scheduling software and point-of-sale systems
- Ability to remain calm and professional during busy periods
- Ability to stand for extended periods of time
- Ability to lift up to 30 pounds when necessary
- Comfortable working in a busy environment with dogs and pet parents
