Front Desk Coordinator

About This Role

Performing various clerical duties for the office manager or providers, including answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts, is the core of this role. The Front Desk Coordinator is responsible for data entry, patient account follow-up, and monthly reports.

Responsibilities

• Answer and screen high-volume telephone calls in a courteous manner, and record messages for providers and other personnel
• Schedule patient appointments and procedures according to established policies and procedures
• Check-in patients upon arrival at the office as well as check-out upon departure
• Obtain accurate information from patients and ensure all registration forms are complete
• Collect patient and insurance payments and reconcile charges on a daily basis
• Verify account balances and refunds for accuracy
• Provide information to patients regarding unpaid balances
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Transcribe letters and create forms as needed
• Maintain files and records in a confidential manner
• Maintain organization and efficiency of front office, including office supply inventory
• Maintain patient confidentiality
• Perform other related duties as directed or assigned

Requirements

• High school diploma or GED
• Minimum of two years of experience in a medical office
• Front office or scheduling experience preferred
• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision
• Knowledge of clinic policies and procedures
• Knowledge of computer programs and applications
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately
• Skill in handling incoming phone calls and triaging appropriately
• Skill in written and verbal communication
• Ability to learn/use other computer programs including Microsoft
• Excel, e-mail, Internet, and Microsoft
• PowerPoint
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to flexibly respond to changing demands
• Ability to organize and prioritize tasks effectively