About This Role
This full-time role involves managing front desk operations and assisting clinicians with patient care, ensuring a smooth and welcoming experience for every patient. It suits a hands-on individual looking to grow with an expert team in a fast-growing field.
Responsibilities
- Greet and welcome patients and visitors with an upbeat attitude and warm, inviting smile, in person or over the phone, while answering or directing inquiries and efficiently checking in patients
- Deliver a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone
- Manage scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage
- Maintain on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays
- Receive and process incoming faxes promptly, ensuring timely communication and documentation
- Perform accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates
- Generate reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy
- Ensure co-pays are tallied, reconciled, and manage credit extended to patients
- Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information
- Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly
- Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines
- Educate patients on proper equipment use and exercise techniques to ensure safety and effectiveness
- Prepare patients for therapy treatments by providing comfort, assistance, and reassurance
- Provide information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism
- Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines and clinic policies
- Maintain a safe, clean, and organized environment by complying with all procedures, rules, and regulations
- Perform light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area
- Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival
