About This Role
This full-time role involves managing front desk operations and assisting clinicians with patient care, ensuring a smooth and welcoming experience for every patient. It suits a hands-on individual looking to grow with an expert team in a fast-growing field.
Responsibilities
- Greet and welcome patients and visitors with an upbeat attitude and warm, inviting smile, in person or over the phone, while answering or directing inquiries and efficiently checking in patients
- Deliver a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone
- Manage scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage
- Maintain on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays
- Receive and process incoming faxes promptly, ensuring timely communication and documentation
- Perform accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates
- Generate reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy
- Ensure co-pays are tallied, reconciled, and manage credit extended to patients
- Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information
- Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly
- Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines
- Educate patients on proper equipment use and exercise techniques to ensure safety and effectiveness
- Prepare patients for therapy treatments by providing comfort, assistance, and reassurance
- Provide information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism
- Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines and clinic policies
- Maintain a safe, clean, and organized environment by complying with all procedures, rules, and regulations
- Perform light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area
- Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival
- Answer calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills
- Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies
- Perform other duties and assignments as required to support clinic operations and patient care
Requirements
- High school diploma or GED is required
- Proficiency in Google Suite is required
- Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
- Ability to work effectively within a team environment
- Excellent interpersonal skills and the ability to quickly adapt to new programs
- Ability to successfully complete in-service training
- Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition
- Ability to maintain a professional attitude and conduct in the welfare of patients
- Strong record-keeping and report-writing skills
- Ability to use logic and problem-solving skills to resolve issues
- Ability to work independently under tight deadlines in a rapidly changing environment
- Excellent time management and organizational skills
- Career-minded individuals interested in long-term opportunities, not seasonal or temporary roles
Nice to have:
- One (1) year of medical office experience preferred, with familiarity in EMR systems a plus
- One year of experience in a customer service-oriented role is strongly preferred
Important Details
- Schedule: Monday-Friday 11:30am-8pm
Physical Requirements
- Frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
- Regularly lift and/or move up to 40 pounds
- Specific vision abilities required by this job include close vision, distance vision, and depth perception
- Ability to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate
- May be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others)
About the Company
Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. They are driven by a mission to continually invest in their people and offer the best workplace environment possible.
