Front Desk Coordinator

About This Role

This Front Desk Coordinator role is for a dental practice that prioritizes patient care and aims to transform the dental experience through empathy. The coordinator will manage the front office operations, ensuring smooth patient flow and administrative efficiency.

Responsibilities

• Handle financial information, perform insurance verification, and prepare end-of-day reports with dependability and quality control
• Perform clerical tasks such as sorting, opening, and distributing mail, scanning, and photocopying
• Answer phone calls and provide information to callers
• Greet visitors and patients
• Schedule, verify, and confirm patient appointments
• Explain procedures and/or services to patients using dental knowledge
• Present financial policies and arrangements to patients
• Collect co-payments and verify insurance coverage as appropriate
• Track appointments due to no-shows, cancellations, and late arrivals

Requirements

• High School Diploma or equivalent (Associate's degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software and Microsoft Office programs
• Ability to learn new programs as needed

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• Exciting atmosphere that allows for freedom and individuality

About the Company

Our practice partners with North American Dental Group, which provides support to ensure excellent patient care. The company focuses on group dentistry, leveraging individual and dental expertise.