About This Role
The Guest Service Agent is responsible for checking guests in and out of their rooms. They assist guests in person and online with room reservations, answer questions about the hotel, and provide recommendations for local activities.
Responsibilities
- Greet, register, and assign rooms to guests
- Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
- Date-stamp, sort, and rack incoming mail and messages
- Transmit and receive messages using equipment such as telephone, fax, and switchboard
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Keep records of room availability and guests
- Compute bill, collect payment, and make change for guests
- Make, confirm, and cancel reservations for guests
- Post charges such as room, food, liquor, or telephone by hand or machine
- Make restaurant, transportation, or entertainment reservations for guests
- Deposit guests
- Order complimentary flowers or champagne for special guests at management
- Understand and enforce the hotel company credit policies
- Account for all cash and make deposits in accordance with hotel and company policies
- Communicate effectively with other front office and hotel departments
- Report to work for scheduled shift, on time and in uniform in accordance with company policy
- Know and comply with all company policies and procedures pertaining to this position and its duties
- Take the initiative to greet guests in a friendly and warm manner
- Cross-sell other Shamin Hotels
- Perform other related duties as required
Important Details
- Department: Operations
- Reports to: Front Office Manager
- Supervision: None
About the Company
Shamin Hotels is the employer for this position.
