Front Desk Clerk

About This Role

Creating memorable experiences for guests from arrival to departure is the core of this Front Desk Clerk role. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. This position suits someone who enjoys engaging with others, has a winning personality, and takes pride in delivering exceptional service.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Requirements

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

About the Company

Concord Hospitality invests in its associates through training and development at all levels, supporting growth, balance, and diversity. The company is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!