Front Desk Associate

About This Role

Being the welcoming face of the Murfreesboro resort, the Front Desk Associate ensures a positive first interaction for pet parents and their pets. This role involves organizing check-ins and check-outs, coordinating suite placement, and handling communications, all while providing exceptional customer service.

Responsibilities

• Welcome pet parents and their pets as they enter the resort, smiling and conversing
• Organize and process check-ins and check-outs
• Walk four-legged friends for drop-off and pickup and coordinate suite placement while ensuring all needs are met
• Answer incoming phone calls, listen and respond to voicemails, and respond to emails in a timely, problem-solving manner
• Complete cashier and point of sale operations
• Communicate and follow through with pet parent and resort leadership requests
• Maintain cleanliness of the entrance way and lobby, including the restrooms
• Maintain, clean, and support the cat room (per resort routines)
• Act as a liaison to the veterinary service team regarding veterinary appointment status and arrivals
• Take off and put on harnesses at check-in and check-out
• Make sure suites are set up for each pet

Requirements

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
• Enjoys problem solving in order to provide guests and customers with a premier experience
• Comfortable being around dogs of all sizes
• Physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Familiar with different types of harnesses

Benefits

• Opportunity for advancement through the Unleashed Leadership Academy for management roles
• Scholarship to become a certified Dog Trainer (Canine Behavior Specialist) through the Dog Training Academy
• Scholarship to become a certified Professional Pet Groomer through the Grooming Academy
• Complimentary Pet Day Camp – bring your dog with you to work
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with Daily Pay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)