Front Desk Associate

About This Role

Delivering memorable experiences that make the stay for every guest is the core of this Front Office Associate role. You will be the first point of contact for guests, ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. This role suits someone with a passion for spreading the light and warmth of hospitality.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Requirements

• Previous experience in a guest service or front office role within the hospitality industry
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally
• Proficiency in hotel property management systems (PMS) and general front office procedures
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment
• Proficiency in English; additional languages are a plus
• Ability to work flexible hours, including nights, weekends, and holidays
• A positive attitude and a genuine passion for providing exceptional guest service

About the Company

At Hilton, core values define what it takes to succeed and guide the qualities looked for in every team member: a passion for spreading the light and warmth of Hospitality, acting with Integrity, inspiring others through Leadership, a belief that Teamwork drives the best outcomes, a sense of Ownership and accountability, and a focus on the Now, bringing urgency and discipline to every moment.