Front Desk Associate

About This Role

Front Desk Associates provide exceptional customer service by meeting and greeting residents, checking guests and service providers in and out, and assisting with general concierge services. This role involves understanding and reacting to emergency response and access control procedures, monitoring security systems, and maintaining daily logs and records. It suits an individual who can perform administrative clerical work and monitor building premises.

Responsibilities

• Provide exceptional customer service
• Meet and greet residents
• Check guests and service providers in and out
• Understand and react to emergency response and access control procedures
• Monitor and operate electronic security control systems
• Accurately maintain daily logs, records, and forms
• Assist with general concierge services
• Perform administrative clerical, Word, and Excel document work
• Walk the building premises as directed for monitoring purposes
• Monitor and control access to the building
• Resolve and follow-up on all complaints/issues, escalating to supervisor if necessary
• Help maintain a safe and secure environment throughout the building/property(s)
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Requirements

• Ability to manage multiple priorities
• Excellent customer service, communication, and time management skills
• Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel
• Good written and verbal communication skills
• Strong customer service and interpersonal skills
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to lift 30 – 50 lbs
• Requires standing, sitting position for long periods of time, walking, and occasional climbing when necessary
• Handle, finger, grasp, and lift objects and packages
• Must be able to reach with hands and arms
• Required to work at a personal computer for extended periods of time
• Required to talk on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings

Benefits

• Full comprehensive benefits, including choice of multiple medical plans, dental, and vision
• Time off benefits
• Paid holidays
• 401k with company match

Important Details