Front Desk Agent/PM shift
Hampton by Hilton
About the role
Job Summary
We are seeking a professional and friendly evening shift (3pm-11pm) Front Desk Agent to be the first point of contact for visitors. You will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This position requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage reservations, cancellations, and modifications using the hotel management system.
- Handle guest requests, complaints, and feedback professionally, ensuring guest satisfaction at all times.
- Maintain a tidy and organized front desk area, ensuring all promotional materials are up-to-date.
- Coordinate with housekeeping and maintenance teams to address guest needs promptly.
- Uphold high standards of phone etiquette when communicating with guests and vendors.
- Stocking and labeling Market items for sale at the Front Desk.
- Assist with administrative tasks such as billing, processing payments, and maintaining guest records.
- Respond promptly to guest inquiries via phone, email, or in person, providing accurate information about hotel services and local attractions.
- Be flexible to assist where needed as being a team player is crucial.
Skills
- Excellent communication skills in English.
- Strong organizational skills with attention to detail.
- Proficiency in using hotel management software and MS Office applications.
- Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.
- Exceptional customer service skills with a friendly and approachable demeanour.
- Strong guest relations skills with an emphasis on customer service excellence.
- Proficient phone etiquette to handle incoming calls effectively and create reservations to maximize profit.
- Familiarity with PEP is advantageous but not required.
- A passion for hospitality and a commitment to creating memorable experiences for guests.
Join us as we strive to provide outstanding service in a dynamic environment where your contributions will be valued!
Benefits:
- Dental insurance
- Employee discount
- Life insurance
- Vision insurance
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