Front Desk Agent/Hotel

About This Role

This hotel front desk agent role is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. The position involves client communication, handling customer service inquiries, and managing reservations using property management systems (PMS). It suits a personable, detail-oriented individual capable of problem-solving to enhance guest satisfaction.

Responsibilities

• Greet and assist guests upon arrival and departure, ensuring a welcoming experience
• Manage guest check-in and check-out procedures efficiently and accurately
• Handle client communication through phone calls and in-person interactions
• Address guest inquiries, resolve issues promptly, and provide solutions to enhance customer satisfaction
• Maintain accurate records of reservations, cancellations, and guest preferences using property management systems (PMS)
• Coordinate with other hotel departments to fulfill guest needs and ensure smooth operations
• Monitor the front desk area to ensure cleanliness, organization, and safety standards are upheld
• Process payments securely and handle cash or credit transactions as needed
• Provide information about hotel amenities, local attractions, and services to guests

Requirements

• Prior experience in customer service or front desk operations is preferred but not required; training will be provided
• Strong communication skills, both verbal and written, with an emphasis on client interaction via phone and face-to-face
• Familiarity with property management systems (PMS) or similar reservation software is advantageous
• Ability to problem-solve quickly and effectively in a fast-paced environment
• Professional appearance and demeanor with excellent interpersonal skills
• Ability to multitask efficiently while maintaining attention to detail

Benefits

• Employee discount
• Flexible schedule

Important Details

• Expected hours: 20.0
• 30.0 per week