Front Desk Agent Hotel

About This Role

The Front Desk Agent represents the hotel throughout all stages of the guest’s stay, working with all hotel personnel to ensure every guest experiences the highest customer care. This role involves registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout, playing a key role in guest satisfaction.

Responsibilities

• Respond promptly and professionally to customer requests, complaints, and inquiries
• Properly secure guest information
• Learn safety, emergency, and accident prevention policies and procedures
• Understand and adhere to proper credit card and cash handling policies and procedures
• Perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
• Use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity
• Walk, including climbing stairs and ladders, stand to a significant degree, kneel, reach, bend, handle machinery, lift, feel, talk, hear, and see
• Stand for long periods of time or for the duration of a shift
• Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
• Coordinate room status updates with the housekeeping department and maintenance work with the engineering division
• Maintain a clean and organized front-of-house area, including lobby and seating areas
• Assist with inspecting guest rooms prior to guest arrivals
• Respond to guest requests and assist in person when necessary
• Adhere to all health and safety regulations and procedures
• Report any unusual occurrences or requests to the manager or assistant manager
• Manage and resolve all guest complaints in a professional and courteous manner
• Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Ability to work in a fast-paced environment
• Availability to work evenings, weekends, and holidays

Nice to have:

• Previous hospitality experience
• Previous knowledge of PMS and CRM systems

About the Company

Dawn Ranch is a natural preserve and boutique hotel destination nestled riverside at the edge of Guerneville in Sonoma’s wine-rich Russian River Valley. The cottage-style hotel and event venue offer an authentic, historic, and unique Sonoma wine country escape among 22 acres of ancient giant redwoods, native meadows, and vintage apple trees. The resort also features a full-service spa as well as a variety of unique wellness and outdoor experiences including kayaking, yoga, meditation, and bird-watching. Dawn Ranch’s food program, overseen by Chefs Juliana Thorpe and Ignacio Zuzulich, balances elevated cuisine with casual excellence, from fine dining at the Lodge to rustic picnics guests can enjoy while exploring Sonoma County, to dream weddings and corporate gatherings hosted onsite. Local ingredients from the fertile valley make its varied cuisine an emerging staple of Northern California fare.