Front Desk Agent

About This Role

Being the first and last impression for guests, the Front Desk Agent plays a key role in creating exceptional guest experiences within a fast-paced, team-oriented environment. This position is primarily scheduled for PM shifts, and training will take place on the AM shift with the Front Desk Manager to ensure confidence before transitioning to the regular schedule.

Responsibilities

• Welcome guests with genuine hospitality and professionalism
• Complete guest check-ins and check-outs efficiently and accurately
• Answer phones, respond to guest requests, and resolve concerns with a positive attitude
• Manage reservations and process payments
• Balance multiple priorities while maintaining excellent guest service
• Communicate effectively with housekeeping, maintenance, and other departments to ensure a seamless guest experience
• Assist with lobby cleanliness and organization
• Support teammates wherever needed—not just at the front desk—because great hotels succeed through teamwork

Requirements

• Previous customer service experience preferred (hotel experience is a plus, but not required)
• Comfortable using computers and learning hotel management software
• Strong problem-solving and communication skills
• Ability to stand and walk for extended periods
• Must be reliable and able to work the required schedule

Nice to have:

• Enjoys helping people and creating memorable guest experiences
• Thrives in a fast-paced environment and can effectively multitask
• Is dependable, punctual, and takes pride in their work
• Communicates professionally with guests and coworkers
• Works well independently while also being an exceptional team player
• Is willing to step in and assist other departments when needed
• Maintains a positive attitude, even during busy shifts
• Is eager to learn, grow, and continuously improve

Benefits

• Employee discount
• Health insurance

Important Details

• Schedule: PM shifts (3:00 PM – 11:00 PM), with AM shift training (7:00 AM – 3:00 PM) during the first few days
• Employment type: full-time (minimum of 4 days per week)
• Availability: must be available to work Fridays and Saturdays, flexibility to work holidays and additional shifts as business demands is preferred

About the Company

Aimbridge Hospitality builds its success on core values, seeking team members who embody principles such as teamwork, respect, continuous improvement, and a guest-centric approach.