About the role
About Us
At the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that’s where you come in.
Position Summary
This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week.
As a hotel guest service representative, you’ll be the first point of contact for our guests. You’ll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand’s service standards.
Key Responsibilities
- Greet guests with warmth and professionalism upon arrival
- Perform check-in and check-out procedures efficiently
- Manage room assignments, keys, and reservations
- Handle guest requests, questions, and concerns promptly
- Process payments accurately (cash, credit cards, etc.)
- Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
- Uphold hotel security and confidentiality standards
- Assist with concierge tasks and local recommendations
Qualifications
- Previous hotel experience is required; prior Marriott experience is preferred.
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Familiarity with hotel PMS systems required
- Flexibility to work mornings, evenings, weekends, and holidays
- Professional appearance and attitude
Why Join Us?
- Competitive pay
- Employee discounts at Marriott Hotels
- Opportunities for career growth and advancement
- Friendly and supportive team environment
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