About This Role
Greeting guests and assisting with their needs is the core of this front desk role, which involves managing hotel registrations, reservations, and payments. The position suits a customer service-oriented individual who can ensure overall guest satisfaction.
Responsibilities
- Immediately greet guests and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish method of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages, using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
- Perform bookkeeping activities, such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Requirements
- High School diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching
Benefits
- Employee discount
- Paid time off
Important Details
- Schedule: varies and may include working on holidays, weekends and alternate shifts
