About This Role
This role is for a Transportation Broker who will manage incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The core of the job involves daily check calls on loads in transit, handling customer issues, and originating documentation for freight bills.
Responsibilities
- Contact new customers and be responsible for customer acquisitions
- Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts
- Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems
- Deliver exceptional customer service
- Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company
- Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers
- Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands
- Recommend solutions for customers to Senior Transportation Brokers and/or management
- Perform daily "check calls" on loads in transit and originate necessary documentation for freight bills
- Handle Freight Brokerage and booking loads
- Uphold the company standard following the company principles of Customer, Company, Office
Requirements
- Minimum of 3 years of experience in Freight Brokerage/customer service
- College degree highly desired or equivalent experience
- Self-motivated, enthusiastic team player who excels in a fast-paced environment
- Strong customer service orientation and excellent work ethic
- Effective negotiation and problem-solving skills, and ability to handle conflict
- Excellent time-management skills with the ability to multitask
- Highly organized and detail-oriented
- Ability to quickly process information and make decisions, and work well under pressure in a fast-paced environment
- Excellent and effective communication skills
Benefits
- Inclusive company culture
- Training and Development
- Unparalleled Benefits & Wellness
- 401k with a generous match
- Career Growth Opportunities
- Transfer Opportunities
- Share in Company ownership
- Employee Recognition program
About the Company
Allen Lund Company was founded in 1976 and now has 43 offices. One half of its employees have been with the company for over 10 years.
