About This Role
This Freight Broker role leads the carrier lifecycle for NFI's brokerage division, encompassing sourcing, onboarding, negotiation, and strategic alliance management with carriers. The position requires independent judgment and discretion in evaluating, selecting, and developing carriers, making commercial and operational decisions that directly impact network capacity, cost management, and customer service delivery. The role reports to the Capacity Manager or Director of Capacity.
Responsibilities
- Exercise independent judgment in researching, analyzing, and selecting carrier partners that align with NFI's procurement standards and strategic objectives
- Approve and onboard carriers, ensuring compliance with NFI's qualification and risk management requirements; manage and disengage carriers who do not meet established standards
- Develop and maintain a portfolio of selected carriers that fit the ideal NFI Brokerage profile and add value to the long-term strategy
- Manage carrier mix and capacity allocation to favor network optimization and profitability
- Monitor carrier performance by reviewing market trends, key performance indicators (KPIs), and customer demand forecasts
- Negotiate contractual and spot rates within defined margin and profitability thresholds
- Meet with carriers to foster their performance based on ongoing needs, as well as to better understand and enhance synergy with NFI Brokerage
- Take responsibility for daily operational decisions related to carrier allocation, load coverage strategies, and margin optimization
- Use data-driven insights on route and rate trends to optimize carrier allocation and support customer growth initiatives, in collaboration with sales and account management teams
- Analyze route performance, service failures, and carrier evaluations; formulate recommendations and make decisions to improve service and profitability
- Contribute to quarterly business reviews (QBRs) and performance analyses with key carriers; support corrective action management when necessary
- Identify process improvements and lead operational initiatives that enhance carrier collaboration, automation, and efficiency
- Act with discretion to resolve disputes related to service, regulatory compliance, or performance, with both carriers and internal teams
- Promote process improvements, automation tools, and a culture of continuous learning
- Ensure compliance with NFI's service, regulatory, and safety standards in all carrier interactions
- Act as a subject matter expert and operational advisor for sales, account management, and operations areas regarding capacity strategies and transportation market conditions
- Advise junior staff in capacity and brokerage areas, establishing best practices for sourcing, negotiating, and managing carrier relationships
