About This Role
Connecting shippers with reliable carriers to ensure the seamless transportation of goods across various markets is the vital link a Freight Broker provides in the supply chain. This energetic role leverages expertise in logistics, transportation management, and client relationship management to negotiate contracts, coordinate shipments, and optimize freight solutions. A proactive approach and strong communication skills will drive success in a fast-paced environment dedicated to excellence in freight brokerage services.
Responsibilities
- Coordinate and facilitate freight shipments between clients and carriers, ensuring timely delivery and optimal routing
- Negotiate rates, terms, and contracts with carriers and clients to maximize profitability while maintaining excellent customer service
- Utilize transportation management systems (TMS) and CRM software to track shipments, manage client accounts, and generate reports
- Develop new business opportunities through lead generation, inside sales efforts, and B2B sales strategies
- Maintain strong client relationships by providing exceptional customer service, addressing inquiries promptly, and managing account expectations
- Oversee logistics planning including shipping logistics, air freight arrangements, and freight forwarding logistics to meet client needs efficiently
Requirements
- Proven experience in freight brokerage or logistics company operations with knowledge of supply chain management and transportation management systems
- Strong understanding of shipping logistics, carrier sales, 3PL (third-party logistics), and freight forwarding logistics
- Proficiency in CRM software such as EDI (Electronic Data Interchange), AS400 systems, Microsoft Office Suite, and transportation planning tools
- Excellent negotiation skills coupled with customer service expertise to foster long-term client relationships
- Ability to handle data entry accurately, dispatching tasks efficiently, and manage contracts effectively
- Strong communication skills for client interaction, sales negotiation, and internal coordination within a fast-paced environment
Benefits