About This Role
Examining, adjusting, and verifying freight invoices for billing accuracy is the core of this client-facing position. The Freight Auditor researches audit exceptions and supports the resolution of discrepancies for assigned accounts, communicating with clients, carriers, and internal teams primarily by telephone or email.
Responsibilities
- Review assigned freight invoices and audit exceptions for billing accuracy and complete required work within established deadlines
- Research billing discrepancies, document findings, and follow up with clients, carriers, and internal teams to support timely resolution
- Respond to client and carrier inquiries, provide accurate status updates, and escalate issues when additional support is needed
- Collaborate with internal teams and follow established audit procedures to support consistent, high-quality service delivery
Requirements
- Bachelor's degree, or equivalent work experience
- Minimum one year of operations experience in the freight audit and pay services industry
- Excellent interpersonal, verbal and written communication skills
- Experience examining, adjusting, and verifying freight shipments for billing accuracy
- Experience with data analysis, business intelligence reporting, or audit reporting
- Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
- Demonstrate customer relationship skills and experience communicating with clients by telephone and email
- Experience reviewing operational processes and recommending system or procedural improvements
- Basic knowledge of banking operations and human resources
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
Important Details
- Schedule: Monday to Friday 6:00am to 2:30pm
- Application deadline: Posting may be closed earlier due to high volume of applicants
About the Company
U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow. Elavon, a wholly owned subsidiary of U.S. Bank, builds platforms and ecosystems that help over 1.5 million customers around the world achieve their financial goals, offering tailored payment solutions powered by the latest technology.
