About This Role
This role involves leading and driving sales for a Free People store by taking an omnichannel approach to the retail experience. The Store Manager will create an engaging and inspiring environment for customers while fostering a strong store culture.
Responsibilities
- Act as a brand representative reflective of the company values
- Partner with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
- Advocate for technology usage and train the team to transact in the moment to deliver a seamless Omni-channel retail experience
- Ensure merchandising and display presentations create a compelling atmosphere
- Cultivate an environment of genuine customer connection and encourage the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
- Continuously talent plan to build a strong internal bench
- Maintain a network of great candidates and hire exceptional people
- Create personalized succession paths
- Facilitate thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
- Participate as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment
- Exhibit strong decision-making and multi-tasking capabilities
- Prioritize employee development to ensure team expertise on product fit and styling to inform and inspire the customer
- Provide employees with timely and specific feedback to create a culture of action and accountability
- Oversee and contribute to upholding daily operating procedures
- Responsible for staff scheduling and payroll management
- Collaborate with key partners to lead timely and effective execution of visual priorities for the store
- Interpret Home Office visual direction to impact store
- Utilize company tools to analyze business opportunities within product placement, outfitting, and stock levels
- Take initiative to network with the local community to have a pulse on fitness and wellness trends for event ideas to drive community connection and sales
- Adhere to store
- Lead with an inclusive and people-first philosophy
- Engage employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
- Foster a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs
- Stay current and respond to interoffice communication while ensuring important company information reaches all levels of the team
