Fraud Risk Analyst – Payments & Account Takeover (ATO)

Immediate need for a talented Fraud Risk Analyst – Payments & Account Takeover (ATO). This is a 06+months contract opportunity with long-term potential and is located in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-25326

Pay Range: $30/hr - $31.77/hour. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).

Key Responsibilities:

• Investigate Account Takeover (ATO) cases involving suspicious account activity,
• Investigate Account Takeover (ATO) cases involving suspicious account activity, unauthorized access, compromised credentials, and potential fraud.
• Review customer accounts, transaction histories, payment activity, and behavioral patterns to identify fraudulent or suspicious activity.
• Conduct transaction and payment fraud investigations and determine appropriate risk actions.
• Validate payment and transaction information to determine whether activity is legitimate or potentially fraudulent.
• Make or escalate risk decisions involving holding, releasing, restricting, blocking, or protecting accounts and funds.
• Handle inbound customer calls related to fraud, suspicious transactions, account security, and payment concerns.
• Authenticate customers and gather information needed to investigate fraud cases.
• Communicate fraud findings and risk decisions clearly and professionally.
• De-escalate difficult customer situations while maintaining appropriate fraud and risk controls.
• Balance customer experience, fraud prevention, and financial risk mitigation.
• Document investigation findings, decisions, customer interactions, and supporting evidence accurately.
• Escalate complex or high-risk cases according to established procedures.
• Partner with Fraud, Risk, Payments, Operations, Compliance, and Customer Support teams to resolve issues.
• Identify emerging fraud patterns and recommend opportunities to improve fraud prevention and customer protection.
• Meet established quality, productivity, accuracy, and service-level expectations.

Key Requirements and Technology Experience:

• 2+ years of relevant fraud, risk, payments, banking, fintech, or financial-services experience.
• Hands-on experience investigating Account Takeover (ATO).
• Experience investigating transactional fraud and/or payment fraud.
• Experience reviewing accounts and transactions to identify suspicious activity.
• Experience making, documenting, or escalating risk decisions.
• Experience with payments, merchant processing, banking, fintech, or financial-services risk.
• Customer-facing fraud experience, including inbound phone calls.
• Experience authenticating customers and handling sensitive or difficult fraud conversations.
• Strong verbal and written communication skills.
• Strong analytical and investigative skills.
• Ability to work independently while following established fraud/risk procedures.
• Strong attention to detail and sound judgment.
• Experience protecting or restricting customer accounts.
• Experience placing/releasing holds on funds or transactions.
• Chargeback/payment dispute experience.
• Transaction monitoring.
• Account security.
• Fraud prevention and mitigation.
• Experience working in a high-volume operational environment.
• Recent fraud/risk experience rather than fraud experience several years ago.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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