Fraud Officer

Job Title: Customer Service Representative IV(Fraud)

Location: Lewisville TX 75067 & Charlotte NC 28202 ( Hybrid)

Duration: 06 – month (with possibly extension)

Pay range: $20-$21.50/hr. On W2

Schedule:

3: Mon 9-6, Tues 9-6, Fri 9-6, Sat 8-5, Sun 8-5 EST

1: Mon 10-7, Tues 10-7, Fri 10-7, Sat 8-5, Sun 8-5 EST

1: Tues11-8, Wed11-8, Thurs11-8, Fri 11-8, Sat 8-5 EST

Job Summary

• The Associate Analyst Bank Fraud Support position handles incoming calls to assess various situations and identify risks.
• You will work closely with the Fraud Leadership and Operations to assist with the deterrence of fraud against client.
• This requires the ability to conduct research, execute various methods and provide clear documentation of all findings.
• This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each finding.

The Work Itself

• Perform a series of reviews utilizing various tools and reports to identify potentially fraudulent activities on new/existing Bank Deposit accounts.
• Thoroughly research incidents and/or allegations and interact with other departments of Bank, Risk, Compliance and Legal.
• Some interaction may be necessary with other companies or local, state, and federal authorities.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Bank departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
• Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

The Skills You Bring

• 1+ year of experience in retail branch banking - Bank Fraud Preferred
• 1+ year of experience in Customer Service/Call Center environment (Preferred)
• Knowledge of fraudulent banking transactions strongly recommended
• Experience with Salesforce, WebCSR, FraudNet and/or LexisNexis
• Strong written and verbal communication skills.
• Effective time management and organizational skills